Job Description

Arlo Hotels, an independent lifestyle hotel, is now actively seeking a dynamic Hotel Manager. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so, keep on reading! Here at Arlo, we strive to create a sense of awe that leaves those we touch wanting more.

This position is responsible for effectively and strategically leading the day-to-day operations of the hotel and its team members. In conjunction with the General Manager, focus on leading ownership of annual budgeting, strategic planning, organizing, and directing all hotel services, including front-of-house and back-of-house operations.

Responsibilities and Authorities:

• Always treats guests with courtesy and respect in a variety of situations.
• Displays honesty and integrity.
• Conducts monthly, weekly, and pre-shift meetings.
• Communicates effectively to staff using tools such as development reviews, training, departmental orientation, and monthly departmental meetings.
• Motivates and develops team members.
• Create preventive maintenance programs for consistency of the product.
• Ensures an updated safe work environment.
• Is an inspirational leader able to motivate team members to be consistently engaged in serving others, always looking for that opportunity and outcome.
• You build strong partnerships with internal customers and outside vendors.

Specific Duties:

• Possesses excellent communication and leadership skills and is a strong, creative problem solver both with team members and third-party partners operating within the hotel.
• Is a proactive, self-starter who can work well both independently and as part of a team.
• Is comfortable being a change agent and creating a welcoming environment.
• Confident and able to think clearly on your feet and under pressure.
• Loves to negotiate and create win-win situations for customers, owners, partners, and all operational team members alike.
• Oversees leadership team members who direct daily operations for the Front Office, Maintenance, Housekeeping, and Security departments.
• Works in conjunction with F&B leadership on budgets and ensuring the highest level of service.
• Designs and implements training for departments to exceed standard service and operational standards as set by Arlo Hotels.
• Develops and implements strategies to ensure seamless service delivery while maximizing revenue and managing costs, in conjunction with the General Manager.
• Develops and maintains budget targets.
• Directs the performance of departmental managers and supervisors to ensure high guest and employee satisfaction efficiently.
• Works with People Services on bi-annual and annual performance reviews for all management and hourly team members.
• Ensures completion of compliance training with People Services.
• Leads and maintains the Arlo Team Member Culture through engagement, training, and development.
• Assists in leading Safety Committee initiatives and security provisions.
• Supports the General Manager in protecting and enhancing hotel assets through maintenance, security, housekeeping, and capital budgeting.
• Conducts weekly/bi-weekly departmental meetings focusing on service, engagement, budget, and revenue management.
• Attends weekly revenue management meetings and manages the P&L.

Requirements:

• 5-8 years of previous experience as Director of Rooms, Director of Operations, or Assistant General Manager in a hotel environment.
• Extensive experience in various hotel operational departments including Front Office, Guest Services, Housekeeping, Security/Loss Prevention, Engineering, and Food & Beverage.
• Proven ability to design and implement service standards and procedures that improve guest and employee satisfaction.
• Experience managing third-party or leased space arrangements such as F&B, valet, or security.
• Strong financial acumen with the ability to drive revenue and control expenses collaboratively with other departments.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

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